PRIVACY POLICY

PRIVACY POLICY

In compliance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and Organic Law 3/2018 on Personal Data Protection and guarantee of digital rights (LOPDGDD), the user is informed of this Privacy Policy.

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1. Data controller

• Data controller: Phoenix Stellar, S.L.

• Tax ID: B21984166

• Registered office: C/ Mare de Déu del Pilar, 114, province of Barcelona, Spain

• Trade name: Il Mondo di Alex

• Contact email: info@phoenixstellar.com

2. Personal data we collect

We may collect the following categories of data:

• First and last name

• Postal address

• Email address

• Phone number

• Billing data

• Information necessary for product personalization (e.g., personalized texts)

• Images voluntarily sent by customers

• Browsing data (through cookies and similar technologies)

3. Purpose of processing

Personal data will be processed for the following purposes:

• Manage the purchase, production, and shipment of purchased products.

• Manage personalized products.

• Respond to inquiries or information requests.

• Send commercial communications and newsletters when the user has given consent (via Klaviyo).

• Carry out advertising and remarketing campaigns through Meta Ads, Google Ads, Pinterest Ads, and YouTube Ads.

• Improve browsing experience and optimize the website.

4. Legal basis for processing

Data processing is based on:

• Execution of the sales contract.

• Consent of the data subject (cookies, newsletter, image submission).

• Compliance with applicable legal obligations.

5. Data transfer to third parties

Data may be shared with the following service providers necessary for the activity:

• Shopify (ecommerce platform)

• Payment gateways

• Transport companies

• Klaviyo (email marketing)

• Meta Platforms

• Google LLC (Google Ads, Analytics, and YouTube)

• Pinterest

Some of these providers may be located outside the European Economic Area. In such cases, transfers are made with the appropriate safeguards in accordance with current regulations (standard contractual clauses or other legal mechanisms).

Phoenix Stellar, S.L. does not sell or transfer personal data to third parties for its own commercial purposes.

6. Data retention

Personal data will be kept:

• While the contractual relationship is maintained.

• During the legally required periods in tax and accounting matters.

• Until the user requests its deletion in the case of commercial communications.

7. User rights

The user can exercise the following rights:

• Access to your personal data.

• Correction of inaccurate data.

• Deletion when the data is no longer necessary.

• Opposition to processing.

• Restriction of processing.

• Data portability.

To exercise these rights, you can send a request to the email info@phoenixstellar.com, attaching a copy of an identification document.

Likewise, they have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es).

8. Transfer of images and user-generated content

Customers can voluntarily send photographs or audiovisual content showing the purchased products, either by email, WhatsApp, or social networks.

By voluntarily sending these images, the user declares:

• Being the legitimate owner of them or having sufficient authorization.

• Having the consent of the people who may appear in them, especially in the case of minors.

The sending of these images implies the express, free, and non-exclusive authorization to Phoenix Stellar, S.L. for their use for promotional and commercial purposes, including:

• Publication on the website.

• Social networks.

• Newsletters.

• Online and offline advertising campaigns.

The user may revoke this authorization at any time by written request to the indicated email, proceeding to withdrawal in future publications.

9. Data Security

Phoenix Stellar, S.L. adopts the necessary technical and organizational measures to guarantee the security, confidentiality, and integrity of personal data.

10. Modifications

Phoenix Stellar, S.L. reserves the right to modify this Privacy Policy to adapt it to legislative updates or changes in activity.