PRIVACY POLICY

In compliance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), users are informed of this Privacy Policy.

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1. Data Controller

Owner: Phoenix Stellar, S.L.
Tax ID (CIF): B21984166
Registered office: C/ Mare de Déu del Pilar, 114, province of Barcelona, Spain
Trade name: Il Mondo di Alex
Contact email: info@phoenixstellar.com

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2. Personal Data We Collect

We may collect the following categories of data:

• First and last name

• Postal address

• Email address

• Telephone number

• Billing information

• Information necessary for product customization (e.g., personalized texts)

• Images voluntarily submitted by customers

• Browsing data (through cookies and similar technologies)

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3. Purpose of Processing

Personal data will be processed for the following purposes:

• Managing the purchase, production, and delivery of purchased products

• Managing personalized/customized products

• Responding to inquiries or information requests

• Sending commercial communications and newsletters, when the user has given consent (via Klaviyo)

• Conducting advertising and remarketing campaigns through Meta Ads, Google Ads, Pinterest Ads, and YouTube Ads

• Improving browsing experience and optimizing the website

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4. Legal Basis for Processing

Data processing is based on:

• The performance of a sales contract

• The data subject’s consent (cookies, newsletter subscription, submission of images)

• Compliance with applicable legal obligations

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5. Disclosure of Data to Third Parties

Data may be disclosed to the following service providers necessary for business operations:

• Shopify (ecommerce platform)

• Payment gateways

• Shipping companies

• Klaviyo (email marketing)

• Meta Platforms

• Google LLC (Google Ads, Analytics, and YouTube)

• Pinterest

Some of these providers may be located outside the European Economic Area. In such cases, data transfers are carried out with appropriate safeguards in accordance with applicable regulations (Standard Contractual Clauses or other lawful mechanisms).

Phoenix Stellar, S.L. does not sell or transfer personal data to third parties for their own commercial purposes.

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6. Data Retention

Personal data will be retained:

• For the duration of the contractual relationship

• For the legally required periods in tax and accounting matters

• Until the user requests deletion, in the case of commercial communications

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7. User Rights

Users may exercise the following rights:

• Access to their personal data

• Rectification of inaccurate data

• Erasure when the data is no longer necessary

• Objection to processing

• Restriction of processing

• Data portability

To exercise these rights, users may send a request to [YOUR EMAIL], attaching a copy of an identification document.

Users also have the right to lodge a complaint with the Spanish Data Protection Authority (www.aepd.es).

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8. Submission of Images and User-Generated Content

Customers may voluntarily submit photographs or audiovisual content showing purchased products via email, WhatsApp, or social media.

By voluntarily submitting such images, the user declares:

• That they are the legitimate owner of the content or have sufficient authorization

• That they have obtained consent from any individuals appearing in the images, especially in the case of minors

Submission of these images implies express, free of charge, and non-exclusive authorization to Phoenix Stellar, S.L. for their use for promotional and commercial purposes, including:

• Publication on the website

• Social media

• Newsletters

• Online and offline advertising campaigns

The user may revoke this authorization at any time by written request to the indicated email address, and the content will be removed from future publications.

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9. Data Security

Phoenix Stellar, S.L. adopts the necessary technical and organizational measures to ensure the security, confidentiality, and integrity of personal data.

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10. Amendments

Phoenix Stellar, S.L. reserves the right to modify this Privacy Policy in order to adapt it to legislative developments or changes in business activities.