Privacy Policy

WEBSITE PRIVACY POLICY
www.ilmondodialex.com

Last updated: 09-06-2025

At Phoenix Stellar, SL, we are committed to protecting and respecting your privacy. This policy describes what personal data we collect, how we process it, why we need it, and what your rights are in this regard.

This policy has been drafted in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

1. Who is the Data Controller?

Company Name: Phoenix Stellar, SL
VAT/Tax ID: B21984166
Fiscal Address: C/ Mare de Deu del Pilar, 114 - 08440 Cardedeu - Barcelona
Contact Email: info@phoenixstellar.com

2. What personal data do we collect and for what purpose?

We collect your data in different ways, depending on your interaction with us:

a) To manage your purchase and the contractual relationship:

• Data we process: Full name, shipping and billing address, Tax ID (for invoices), email address, and phone number.

• Purpose: To process your order, manage payment, handle shipping, issue the corresponding invoice, and communicate with you about the status of your order.

• Legal basis: The performance of a sales contract to which you are a party.

b) For the creation of personalized products:

• Data we process: Images, texts, names, or any other data you provide for product customization.

• Purpose: To manufacture the personalized product according to your specifications.

• Legal basis: The performance of a contract. Once the product is delivered, this specific personalization data will be deleted from our active systems after a reasonable period to handle possible claims.

c) For customer service:

• Data we process: The data you provide through our contact form, email, or phone (name, email, content of your query).

• Purpose: To respond to your questions, complaints, comments, or requests for information.

• Legal basis: Our legitimate interest in offering you quality service and, in some cases, your consent.

d) For Marketing purposes (if you give us your consent):

• Data we process: Email address.

• Purpose: To send you our newsletter with promotions, news, and interesting content about our products.

• Legal basis: Your explicit consent, which you can withdraw at any time through the "unsubscribe" link included in each communication or by writing to us at info@phoenixstellar.com.

e) To improve our website (browsing data):

• Data we process: IP address, browser type, operating system, pages visited, and duration of the visit. This is collected through cookies.

• Purpose: To analyze the use of our website to improve the user experience, optimize our services, and ensure security.

• Legal basis: Our legitimate interest and, for non-essential cookies, your consent.

3. How long do we keep your data?

Your personal data will be kept for the time strictly necessary to fulfill the purposes for which it was collected:

• Customer data (purchases): It will be kept for the duration of the commercial relationship and, subsequently, for the legally required periods to comply with tax and accounting obligations (generally, 6 years).

• Marketing data: It will be kept until you revoke your consent.

• Query data: It will be kept for the time necessary to resolve your query and will be deleted afterwards.

4. Who do we share your data with?

We do not sell, rent, or transfer your personal data to third parties. However, to provide our services, we need to share your data with:

• Transport and logistics companies: To deliver your orders.

• Payment platforms (e.g., Stripe, PayPal): To process payments securely. They act as controllers of their own processing.

• Technology service providers (e.g., hosting, email marketing): Companies that support the operation of our website and communications.

• Tax and accounting advisors: To comply with our legal obligations.

We require all our providers to comply with data protection regulations and to ensure the security of your information. Some of these providers may be located outside the European Economic Area (EEA), in which case we ensure that transfers are made under appropriate safeguards (such as the European Commission's Standard Contractual Clauses).

5. What are your rights?

You have the right to:

• Access: Know if we are processing your data and access it.

• Rectification: Request the correction of inaccurate or incomplete data.

• Erasure (Right to be forgotten): Ask us to delete your data when it is no longer necessary.

• Restriction of processing: Request that we suspend the processing of your data in certain circumstances.

• Portability: Receive your data in a structured, commonly used format to transmit it to another controller.

• Object: Object to the processing of your data for reasons related to your particular situation.

• Not be subject to automated individual decision-making.

To exercise any of these rights, you can send an email to info@phoenixstellar.com, indicating the right you wish to exercise and attaching a copy of your ID or equivalent identification document to verify your identity.

If you believe that we have not processed your data properly, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD) or the supervisory authority in your country.

6. Data Security

We have adopted the necessary technical and organizational measures to ensure the security of your personal data and to prevent its alteration, loss, or unauthorized access or processing. We use security protocols (SSL) to ensure that data transmission is encrypted.

7. Changes to the Privacy Policy

We reserve the right to modify this policy to adapt it to new legislation or jurisprudence. Any changes will be communicated through our website or by email to our users.